Privacy Policy
Your privacy is important to us.
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We collect only the necessary personal information to process your orders and improve your shopping experience.
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Your information is kept secure and is never shared with third parties without your consent.
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Payment details are handled securely through trusted payment gateways.
By using our website, you agree to the collection and use of information in accordance with this policy. For any privacy-related concerns, contact us at: info@laikahouse.co.ke
Shipping
We currently offer nationwide delivery across Kenya.
- Free Delivery within Nairobi CBD
- Affordable delivery rates apply for other locations within Kenya
- Orders are processed within 1–2 business days
Returns & Exchanges
Your satisfaction matters.
- Returns and exchanges are accepted within 7 days of delivery
- Items must be unused, unwashed, and with original tags
- To request a return or exchange, contact our support team with your order number
Order Enquiries
Have a question about your order? We’re here to help.
📞 Call/WhatsApp: +254 701 574 116
✉️ Email: sales@laikahouse.co.ke
Terms & Conditions
By placing an order with Laika House, you agree to the following:
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Product Availability: All orders are subject to availability. If an item is out of stock, we’ll notify you as soon as possible.
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Pricing: Prices are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.
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Delivery: We currently offer nationwide delivery within Kenya. Free delivery applies only within Nairobi CBD.
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Returns: Items must be returned within 7 days in original condition. Refunds or exchanges are processed after item inspection.
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Use of Site: You agree not to misuse the website or violate any applicable laws while interacting with our services.
Laika House reserves the right to update these terms at any time. Continued use of the site implies acceptance of the latest terms.
